Six tabs to answer one question.
Service Desk Toolbox. One console for every system a service desk has to check.
Runs on live business data, so there is no public demo. We are happy to show it on a call.
Harbour Works
Nexudus · PaperCut
Fleet · last 28 polls
Recording
Before and after
Before
A vendor portal for every question.
- A portal per vendor
- Which customer uses what?
- Two network clouds
- History that expires
With Service Desk Toolbox
One console. One fleet.
- One lookup, every system
- Both vendors, one fleet
- Years of recorded history
- Gaps shown as gaps
How it works.
Pick
Choose the customer and the application.
Look up
Search a person once; the search follows you.
Record
A poller samples every device, every minute.
Report
Uptime per site and per provider, gaps excluded.
What it actually does.
Pick a customer and an app, search by name or email. Membership, credits, contracts and passes in one view, and the search carries across apps.
Sites from both network vendors in one dashboard, tagged and filterable, with internet providers grouped across both.
When the poller was down or blind, that time is a monitoring gap: excluded from uptime, never blamed on the equipment.
Device state, WAN quality and outages recorded continuously, viewable from the last hour to the last month.
Each integration’s live status, response time and 24-hour uptime, recorded in the background rather than checked on complaint.
Each application is a module behind one interface. The next system is a new module, not a change to the shell.
01 / 06
One lookup, every system
Pick a customer and an app, search by name or email. Membership, credits, contracts and passes in one view, and the search carries across apps.
Under the hood.
60 s fleet poll interval and 5 yrs history retained.
Deployed configuration: how often the fleet is sampled, and how long its history is kept.
Platform
Interface
Collection
Integrations
Something like this,
for your business.
Service Desk Toolbox started as somebody describing a process that had stopped working. If that sounds familiar, that is all we need to start.
Discovery and written scope - free, and yours to keep